Return and Refund Policy
At Radiance360, your satisfaction is our top priority. We strive to deliver high-quality, science-backed skincare and haircare products, but if you’re not completely happy with your purchase, we’re here to help. Please review our return and refund policy below:
Eligibility for Returns
- Products must be returned in their original, unopened, and unused condition with all seals intact.
- Returns must be requested within 7 days of receiving your order.
- Proof of purchase (order number or receipt) is required for all returns.
Non-Returnable Items
For health and safety reasons, we cannot accept returns on:
- Opened or used products.
- Products without original packaging.
How to Initiate a Return
- Contact our customer support team at [radiannce360@gmail.com or 03154209361] within 7 days of receiving your order.
- Provide your order number, product details, and reason for return.
- Once your return request is approved, we’ll guide you through the return process.
Refund Process
- Once we receive and inspect the returned product, we’ll process your refund within 5-7 business days.
- Refunds will be issued to the original payment method used during purchase.
- Please note that shipping fees are non-refundable unless the return is due to a defect or error on our part.
Damaged or Defective Products
If you receive a damaged, defective, or incorrect item, please contact us immediately. We’ll arrange a replacement or refund at no extra cost.
Questions?
If you have any questions about our return and refund policy, feel free to reach out to us at [radiannce360@gmail.com or 03154209361]. We’re here to ensure your Radiance360 experience is seamless and satisfying!
